Vice President - Global Shared Services, Cyxtera Technologies
Cindy L. Joos Cindy has been in the Data Center industry for the last 17 years, Cindy has held multiple leadership positions, and currently, she is the VP, Global Shared Services for Cyxtera Technologies. In this role, she manages Customer Care teams, Service Delivery, Capacity Management, Engineering Support, Maintenance contracts, Process, Standards, Procedures, Risk Management, BCDR and Metrics for all data Centers. In her role, as Senior Director in the West Region, She managed a team of 180 that managed 18 Data Centers in the West, supporting $20M of operational and $9M of capital expenditures. In the Engineering and Mechanical role, she had 24 mechanical and electrical engineers that supported six global regions with 59 global data centers, supporting 1.6 million square feet of data center space and 2.5 megawatts of power. The team created and approved all procedures and processes in the data centers, as well as doing the design, research, and creation of energy and efficiency projects supporting the Power Usage Effectiveness concept. In conjunction with the Engineering team, an extensive Maintenance Management Support team handled all vendor support calls and contracts and management for all data centers. Cindy also, managed a Controls Engineering team supporting all building management systems. The Tools team supports IT solutions, including a metrics dashboard and a data center Infrastructure Management tool that is standard across all data centers. Her teams also spearheaded the certification of all 57 data centers for Uptimes M&O certification. Cindy has a B.S. in Computer Information Systems with a minor in Business from Regis University in Denver. Cindy received the CenturyLink Circle of Excellence in 2013 for the integration of Savvis and Qwest data centers, as well as many spot awards throughout her career. Her team was awarded the Uptime Brill award submitted by and awarded to the CenturyLink Engineering team in 2014.