Smoke at Wells Fargo Data Center Causes Headaches for Customers
by Josh Anderson
SAN FRANCISCO, CA — Many Wells Fargo customers experienced inconveniences as well as financial headaches late last week, thanks to some smoke being detected at one of the bank’s data centers, resulting in an automatic shut down of power and many befuddled customers who experienced troubles, such as declined cards, no access to online banking or cash withdrawals, and missing direct deposits from employers.
The incident was first reported by CNBC, who revealed that smoke was detected at Wells Fargo’s data center in Shoreview, Minnesota, at around 5:00 am local time and was under control starting at 9:00 a.m. CNBC also followed up the article when they learned that no fire was positively reported.
“The system issues were caused by an automatic power shutdown at one of Wells Fargo’s main data-center facilities, triggered by a smoke condition created by routine maintenance activities in the building,” reads the official press release by Wells Fargo, delivered a day after the event, Friday. “In response to the power shutdown, applications were systematically re-routed to back-up data centers throughout the day yesterday. By end-of-day, most critical systems had been recovered, and Wells Fargo continues to restore services across all business and operational areas. Wells Fargo continues to see high call volume and online and mobile traffic. Team members are aggressively working to resolve customer issues. Any Wells Fargo fees incurred as a result of these issues will be reversed.”
This is the latest in a string of bad headlines for Wells Fargo, the third largest bank in the United States, dating back to early 2018. For example, it was revealed that the San Francisco-based institution was attaching un-needed insurance contracts to auto loans as well as mistakenly foreclosing on homes.
San Francisco-based Wells Fargo, the nation’s third-largest bank, can’t seem to catch a break when it comes to its customer service issues over the last few years. The bank has been plagued with scandals over its sales practices, attaching insurance contracts to auto loans that did not need it; putting homes into foreclosure where it shouldn’t have happened, as well as being fined $185 Million for the creation of countless accounts that customers didn’t want.